Terms of service

Terms of Service

Last Updated: 25 July 2026

Welcome to Crown Cosmeticz. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website.

1. About Us

Crown Cosmeticz is an Australian skincare brand offering premium skincare products for personal use.

Throughout these Terms, "we", "our", and "us" refer to Crown Cosmeticz, while "you" refers to the customer or website user.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use our website and purchase our products.

3. Product Information

We make every effort to ensure product descriptions, images, pricing, and availability are accurate.

However, we do not guarantee that:

  • Product images will appear exactly the same on every device.

  • Product descriptions are free from typographical errors.

  • Products will always be available.

We reserve the right to correct any errors or inaccuracies at any time without prior notice.

4. Orders

Once you place an order, you will receive an order confirmation email.

This email acknowledges receipt of your order but does not guarantee acceptance.

We reserve the right to refuse or cancel any order for reasons including:

  • Suspected fraudulent activity

  • Pricing or website errors

  • Product availability

  • Payment issues

If payment has already been processed, any cancelled order will be refunded.

5. Pricing

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

Prices may change without notice.

Applicable taxes will be displayed during checkout where required.

6. Payments

We accept payment methods made available through our Shopify checkout.

Your payment information is processed securely by our payment providers. Crown Cosmeticz does not store your complete payment card details.

7. Shipping

Shipping times are estimates only and may vary due to circumstances outside our control.

Once an order has been dispatched, we are not responsible for delays caused by shipping carriers, customs authorities, weather events, or other unforeseen circumstances.

Please ensure your shipping address is accurate before completing your purchase.

8. Returns & Refunds

Our Returns and Refund Policy forms part of these Terms of Service.

Please refer to our Refund Policy for information regarding returns, exchanges, and refunds.

9. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

Where our products fail to meet a consumer guarantee under Australian Consumer Law, you may be entitled to a repair, replacement, or refund.

10. Product Use

Our products are intended for external cosmetic use only.

Always:

  • Follow the usage instructions provided.

  • Perform a patch test before first use.

  • Avoid contact with the eyes unless specifically directed.

  • Discontinue use if irritation occurs.

Individual results may vary.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

11. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Branding

  • Product names

  • Images

  • Graphics

  • Website design

  • Written content

is the property of Crown Cosmeticz and may not be copied, reproduced, distributed, or used without our prior written permission.

12. Limitation of Liability

To the maximum extent permitted by law, Crown Cosmeticz is not liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability will not exceed the amount paid for the relevant product except where otherwise required by law.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you agree to the collection and use of your information as described in that policy.

14. Third-Party Services

Our website may include links to third-party websites or services.

We are not responsible for the content, privacy practices, or policies of those third parties.

15. Changes to These Terms

We reserve the right to update these Terms of Service at any time.

Changes become effective immediately upon publication on our website.

Continued use of the website after changes are published constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of New South Wales.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: Crowncosmeticsaus@gmail.com

Thank you for choosing Crown Cosmeticz. We appreciate your trust and are committed to providing a premium online shopping experience.