Refund policy

Return & Refund Policy

Last Updated: 25 July 2026

At Crown Cosmetics, we are committed to delivering premium skincare products of the highest quality. Your satisfaction is important to us, and we strive to ensure every order arrives in perfect condition.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind

Due to the hygienic nature of our skincare products, we do not offer refunds or exchanges for change of mind, incorrect purchases, or if you simply decide you no longer want the product.

Please choose carefully before placing your order.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, defective, or you receive the wrong item, please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please include:

  • Your order number

  • Your full name

  • A description of the issue

  • Clear photographs of the product and packaging

Once assessed, we will offer an appropriate solution, which may include:

  • A replacement product

  • A full refund

  • A store credit (where appropriate)

Allergic Reactions & Individual Results

Every person's skin is unique. While our products are formulated using carefully selected ingredients, we cannot guarantee individual results or compatibility with every skin type.

For this reason, we cannot provide refunds for:

  • Allergic reactions

  • Skin sensitivities

  • Personal dissatisfaction with product performance

We recommend reviewing the ingredient list carefully and performing a patch test before full use.

Return Conditions

Where a return has been approved, the item must:

  • Be returned in its original packaging where possible

  • Include all original contents

  • Not be intentionally damaged or misused

  • Be returned using the instructions provided by our customer support team

Refund Processing

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been approved.

Shipping charges are non-refundable unless required under Australian Consumer Law.

Order Cancellations

Orders begin processing shortly after they are placed.

If you wish to cancel your order, please contact us as soon as possible. While we will do our best to accommodate your request, we cannot guarantee cancellations once an order has entered processing or has been dispatched.

Contact Us

If you require assistance regarding your order, please contact our customer support team:

Email: Crowncosmeticsaus@gmail.com

Please include your order number in all correspondence so we can assist you as quickly as possible.

Thank you for choosing Crown Cosmetics. We appreciate your trust and are committed to providing a premium shopping experience from checkout to delivery.