Shipping Policy

Last Updated: 25 July 2026

At Crown Cosmetics, we are committed to delivering your order safely, efficiently, and with the premium service you expect.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Orders placed on weekends or Australian public holidays will be processed on the next business day.

During peak sale periods or promotional events, processing times may be slightly longer.

Shipping Within Australia

We currently ship Australia-wide using trusted courier and postal services.

Estimated delivery times after dispatch are:

• Standard Shipping: 2–8 business days

• Express Shipping: 1–4 business days (where available)

Delivery timeframes are estimates only and are not guaranteed.

International Shipping

International shipping may be available to selected countries.

Delivery times vary depending on the destination and customs processing.

Customers are responsible for any customs duties, import taxes, or additional fees charged by their country's customs authority.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

From time to time, we may offer free shipping promotions. Any applicable conditions will be displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where available).

Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

Crown Cosmeticz is not responsible for delays, additional shipping costs, or lost parcels resulting from incorrect or incomplete delivery information provided at checkout.

If you notice an error in your shipping details, please contact us immediately. We will do our best to update your order before it is dispatched, however changes cannot be guaranteed once processing has begun.

Lost, Delayed or Damaged Parcels

While we take great care in packaging every order, once your parcel has been handed to the shipping carrier, delivery is managed by that carrier.

If your parcel is delayed, lost, or arrives damaged, please contact us as soon as possible. We will work with the shipping provider to investigate the issue and assist in finding a suitable resolution.

Delivery Delays

Delivery times may occasionally be affected by factors outside our control, including:

• Severe weather events

• Public holidays

• High shipping volumes

• Carrier delays

• Natural disasters

• Customs inspections (for international orders)

We appreciate your patience should these situations occur.

Failed Deliveries

If a parcel is returned to us due to an incorrect address, failure to collect the parcel, or repeated unsuccessful delivery attempts, additional shipping charges may apply before the order can be resent.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: Crowncosmeticsaus@gmail.com

Please include your order number in all correspondence so we can assist you as quickly as possible.

Thank you for choosing Crown Cosmetics. We appreciate your trust and are committed to delivering your skincare products with care, quality, and reliability.